Business Systems & IT Officer
IT
Full time. Monday – Friday (Fixed term: 6-7 months)
About Eclipse:
With a company-wide ambition to outshine for our customers and partners, we are committed to continually raising the bar in how we work and what we deliver. Eclipse Power is a proud market leader in the UK energy sector, providing expert grid consultancy and delivering private network and microgrid solutions, as well as operating as an OFGEM licensed Independent Distribution Network Operator (IDNO).
We offer specialised technical expertise at every stage of the customer journey, from advice and support on initial project viability, to design through to adoption and maintenance and everything in between. Our strong reputation, skilled workforce, innovative digital technology, and established industry regulatory relationships underpin the service we provide, and we are passionate and committed to delivering safe, reliable and high-quality solutions for our customers and partners.
Our people are our most important asset. Rather than traditional company values, we have personalities, reflecting our belief that how we work and what we do truly matters. With a diverse talent pool, we benefit from many different ways of thinking. Our people have a strong work ethic, care for one another, and make sure we have some fun along the way.
Job Purpose:
The Business Systems & IT Officer will act as the operational owner of business systems and internal IT coordination across Eclipse Power and associated service lines. The role will be the primary point of contact for employees, working closely with our external IT support provider and escalating only significant, strategic or high-risk issues. The postholder will own day-to-day administration of business systems, software licences, user access, onboarding and offboarding processes, SharePoint governance and digital collaboration tools. The role will also support improvements in data quality, reporting, AI adoption and digital ways of working across the Group.
Main responsibilities will include:
- Act as the first point of contact for colleagues on systems and IT related matters.
- Manage the relationship with the external IT provider and monitor service delivery.
- Coordinate incidents, requests, equipment deployment and user support.
- Support HR with onboarding and offboarding including accounts, permissions, devices and licences.
- Maintain accurate software licence, hardware and asset registers.
- Administer Microsoft 365 including SharePoint, Teams and user permissions.
- Lead a review and continuous improvement programme for SharePoint governance and structure.
- Work with each department to organise files, records and collaboration spaces.
- Own the administration of Monday.com, HubSpot and other core business applications.
- Create user guides, process documentation and training materials.
- Identify automation opportunities and process improvements.
- Support data quality, governance and reporting initiatives.
- Work with stakeholders to improve data capture and consistency.
- Research, test and coordinate AI and automation pilot projects.
- Support delivery of wider transformation and digital improvement initiatives.
Knowledge and Skills Requirements
Essential:
- Experience supporting business systems, IT administration or digital platforms.
- Microsoft 365, SharePoint and Teams knowledge.
- Strong organisational and prioritisation skills.
- Experience working with external suppliers or managed service providers.
- Excellent communication skills with technical and non-technical stakeholders.
- Ability to work independently and take ownership of activities.
- Strong analytical and problem-solving skills.
- Passion for technology and continuous improvement.
Desirable:
- Monday.com and HubSpot administration experience.
- Power BI or reporting experience.
- Power Platform knowledge.
- Data governance experience.
- Project coordination experience.
- Microsoft certifications.
- Experience evaluating or deploying AI tools.
Success Measures:
- Become the recognised first point of contact for IT and systems support.
- Improve user experience and responsiveness of IT services.
- Deliver a structured SharePoint governance and clean-up programme.
- Maintain accurate licence, asset and user records.
- Identify reporting and data quality improvements.
- Successfully run AI or automation pilot initiatives
We’re looking for people to join our team who can demonstrate their connections with our personalities, which are:
- Friendly Experts – It’s how we support others with our expertise. Our people are approachable and ready to help, we share knowledge generously and we build trust by guiding and empowering others.
- Collaborative Solution Finders – The way we find solutions together. We collaborate across different teams in the business to achieve results, we look at different ways to solve problems together and we listen, respect and build on each other’s ideas.
- Naturally Curious – We love to learn new things. We stay curious and open to new ideas whilst seeking opportunities to grow and adapt. We also share what we learn to strengthen the teams around us.
- Raising the Bar – It’s our ambition to continue improving and constantly raise the bar. To do that, we challenge the norm to find smarter, better ways of working. We are forward thinking and think differently whilst creating positive impact through meaningful innovation.
- Proactively Accountable – We take ownership and make things happen. We do this by anticipating needs and challenges to make smart, practical decisions. We deliver with integrity and pride in our work and we’re reliable – we keep our promises.